I have never been to this facility for any reason....

I have never been to this facility for any reason. I ve never been to Wichita.

They have repeatedly treated another patient who has the same first name, last name, and DoB as I have.

Over the past few years, they have routinely submitted erroneous claims to my insurance provider for this other patient. Apparently they can select my insurance information from a database even though I ve never been to this facility and my insurance information has never been presented to them.

Each time it s happened, I ve called them for resolution per my insurance provider s instruction. It s always incredibly difficult to reach an actual human. I have spoken with multiple employees. They usually refuse to reverse the erroneous claim and instruct me to go back to my insurance provider.

This started in 2015. Errors keep happening.

Their employees clearly have no attention for detail as they are making essentially the same error over and over even though they ve been repeatedly notified of the error.