R

The facilities were great. Everything organized an...

The facilities were great. Everything organized and clean. Ball fields nice. Play ground covered with net which allowed our daughter to play safely. Several cages for our boys to warm up in.
Since they won First Place, my son received a trophy. Two days after tournament, little sister accidently broke the trophy. My son is very proud of trophy and I knew he would be very upset. I called Lenz Field about a replacement. Tom Lenz answered phone. He was very kind and professional. With no hesitation, he said he would mail us a new trophy . The next day we received the new trophy. I let my son open new box and explained what had happened. He did not know previous trophy broke. Because of Tom s action, we had no problems at home because of the accident. This was huge and greatly appreciated. My son, again, has an intact trophy which he is very proud of.
We had a great overall experience with the Lenz Sports Complex experience. But Tom Lenz went beyond the call of duty to replace the trophy. That was amazing.

Comments:

No comments