Worst experience ever! Booked a different location...

Worst experience ever! Booked a different location and needed to change to this hotel. First off, they did not mention that the check in age is 21. This was for my 18-year-old daughter and her friends. They refused to check her in at all. I drove 3 hours at midnight to get them into a room as they were sleeping in the hallway. I get it rules are rules, but any accommodations would have been nice. We then had 5 people in a room with 2 double beds. Not 1 time were we offered an extra pillow, a cot, etc. Really?

After finally getting settled in, we noticed so many things that had not been cleaned. The only thing that appeared to be done in our room were the bare surfaces. We had old coffee in our coffee pot and paper cups. Light switches, toilet paper holder covered in dust. Gross. It was difficult to understand the lack of cleanliness as the maids were very nice and helpful.

The pools were so dirty we were afraid to swim in them. I did see the maintenance man check the levels both days, but not once scooped any dirt floating in water. Hallways and elevators so dirty also.

As we were checking out, we were asked how our stay was by a very nice lady. She was disturbed by our initial check in and got us a manager who did not care whatsoever about our issue. He continued to state that they have policies to follow, blah blah blah. Never offered anything for our trouble. After wasting my time to talk with management we were ushered away with absolutely no concession or compassion. As if this is not enough, the poor girl who helped us was fired instantly for trying to improve our situation. Who fires someone for helping a customer??