Nathan Edgerton

Review of Long & Foster Companies

Having experienced LnF PM from the tenant side, I ...

Having experienced LnF PM from the tenant side, I would never consider using them to purchase a property, or to manage a property I owned. You might as well save yourself the money and manage the property yourself. For the first half of my time as a tenant I had a relatively good experience with the property managers assigned to my property, but after reorganization and consolidation of their property management during the second and third years I was a tenant, I was lucky if I could get a response from anyone. My move out was the worst experience I have ever had as a renter and I had to work with no less than five Realtors and LnF employees who were unresponsive. Extremely unprofessional. I would never recommend using this company for any reason to anyone. I was instructed that I must present my keys in person to the team after moving out and was not provided an option for a walk through. I was also provided the notice of my deposit return and deductions after the 45-day period required. I even had to enlist the help of the owner's listing agent to get a response from the Realtors assigned to PM. Then I had to claw back my deposit even after providing copies of my move-in inspection report and photographs showing damages reported during my move (which they did not keep their own copies/record of). I'm not sure what the owner of my unit was paying for because at the end of the day no one at LnF took responsibility for managing the property I rented.