What's funny is that my roommate and I were so dis...

What's funny is that my roommate and I were so disappointed with this complex after a few months that we decided to write a review, only to see that everyone else seems to also be having terrible customer experience (hence the 1.5 star Google/Yelp ratings that the leasing office seems to have no intention of working on improving).

I completely echo everything all of these upset residents are saying, even though our experiences may not have been exactly the same. The leasing office people are terrible to deal with after the lease is signed and the maintenance on the building is more than inconvenient. Although people are working in the building seemingly every day, there are still poorly patched holes all throughout the ceilings in the hallways and the basement levels are legitimately just a mess. At least once every two weeks the power or the water (or both) goes out from 9am-5pm. And if you happen to be home on one of these days the maintenance people are liable to straight-up just walk in assuming you're not there. At least twice they just barged in without knocking or ringing the doorbell, and when confronted about it said they did (as if I'm not sitting on the living room couch).

Upon moving in, they claimed that we would have a washer/dryer set ready and that the apartment would be cleaned, but neither of those were the case. We had to specifically request the apartment to be actually cleaned after we moved in and the washer/dryer took about 2 months - oh and they never reimbursed me for having to use the laundry room that requires a $10 card loaded with only $4 and a minimum of $20 reloading credit at a time.

The complex also misappropriated our security deposit towards a rent credit, which makes no sense because our rent was waived for the first month and a half. We paid the $200 security deposit to get our keys and weeks later the leasing office accuses us of never paying and being delinquent on our account. Once they realized it was their fault, they gave us an option of a refund for the money so that we could pay it right back to them (because that makes sense), but then when we went to pick it up they had already credited it towards our utilities without our consent. Then they proceeded to harass us about the credit and gave us arbitrary deadlines of when we were supposed to have the payment, refusing to acknowledge that they again made a mistake and failing to give us any options to remedy their mistake.

On top of that the leasing office manager is a genuinely difficult person to deal with and doesn't understand basic customer relations. I've tried to work with him on matters and he basically refuses to hear what you have to say.

There's no free visitor parking on the property. This is their policy: for a complex with two buildings each with 12 floors of residents and about 30 units on each floor, they have a grand total of 5 visitor spaces which you can pay for at a nightly rate. The parking lot is never full and there are at least 20 available spaces per building at any given point in time, but none sectioned off for visitors.

The building also apparently does not have the capacity to generate heat and A/C at the same time. So in early October/late September they decided that "permanent climate change was upon us" and switched the building to heat only. Well the month of October was pretty hot and at no point did they switch back, so we basically left our windows open for like 3 weeks straight.

However, the concierges at the apartment are generally very amiable and accommodating as much as possible. That and the apartment/balcony size are about the only positive review points I have. Which is why I feel justified giving one star (as if zero was an option). My roommate and I planned to stay somewhere for a while, but this place has given us no choice but to be eager to move on.