Sophia Nieto

Review of Harrahs Resort & Casino

My friends and I travel to Harrah's at least 5-6 t...

My friends and I travel to Harrah's at least 5-6 times a year for a good time, great food, fun in the sun at their amazing pool, and to try our luck at the slot machines. One rushed morning at check out, I forgot some items hanging in the closet. Frantically I tried calling and was transferred to a call center with no help or direction. After sending a message to the Harrah's Southern California facebook page, I was contacted within 2 minutes! I then was reassured by the Operations director, Vince Murillo that his team would look into it ASAP. 10 minutes later he personally called me with the good news they found my belongings and were mailing it to me! It was a holiday miracle and I was pleasantly surprised that their team were all hands on deck for me. THANK YOU HARRAH'S SOCAL - SEEEE YOU SOON!!!