Yan Minkovitch

Review of Eulen America

Horrible customer service!! I was going walking in...

Horrible customer service!! I was going walking into the gate area and was responding to another passenger who didn't speak English and all of a sudden an employee by the name of Hector Gonzalez walked up to me and started demanding that I zip up my bag. I told him that I was ok for now.. Mr Gonzalez then started to harras me by demanding that I then told me to place my bag in the bag size checker. When I compiled and he saw that my bag fit I then collected my bag and attempted to continue on with my trip. Mr Gonzalez then started to hold me back for an unknown reason that he didn't even give an explanation for. I then requested a manager. Mr. Gonzales reply was I am the American Airlines Manager. I said no I want to talk to your manager. So When things didn't seem right I called American Airlines customer service toll free number and through a series of discussions found out that Mr. Gonzalez does NOT work for American Airlines he works for Eulen American a sub contractor for American. So now that I caught Mr. Gonzalez in a lie he started to attempt to assert power that he didnt have and was actively singeling people who he thought were foreigners. I then called the REAL AMERICAN AIRLINES manager who responded and was very curious. He addressed my concerns verbally but did not take action. Eulen American should investigate their own employee as he is a liability for the company not only by out right lying but by actively discriminating against people who speak foreign languages!! This is America. There is no place for discrimination here!!! Especially in a public where foreigners get their first impression of America or American Airlines, this is NOT the person that a company would want to represent their interests.