The hard product for the hotel is good. The rooms ...

The hard product for the hotel is good. The rooms are fairly spacious, however some rooms do not get any sun at all. The service is highly variable. For example the front desk told us nothing about the hotel or what comes with the resort fee and some days room was not made up by 3 pm. The sushi bar restaurant staff where consistently good. The spa hard product was good very nice set up. The massage was average. Overall i would say this hotel is not as good as other st regis hotels like that in new york. Also the location is not ideal if you want to do anything away from the hotel.