Christian Sachse

Review of Renaissance Wien Hotel

The Renaissance Hotel Vienna is currently being re...

The Renaissance Hotel Vienna is currently being renovated, the reception and the staff are very nice. There is no lounge - as is usually the case in Marriott hotels of this class - as compensation there was a sparsely stocked minibar.
Breakfast is huge but comes in masses to fruit / vegetables from glasses / cans. The cheese and sausage selection looks like it was bought in the wholesale market. The bread is frozen and still half cold. On the other hand, the cook who prepares the eggs or omelets fresh on the pan is very pleasant.
The rooms are very old and damaged a lot. Despite multiple references, it was not cleaned correctly here. The bathroom is rusting and moldy. Fittings are chipped off, as are the cabinet fittings. The "club room" with a higher standard that had actually been promised to me (because of Gold Elite membership at Marriott) was then refused without further ado. The food in the bar in the evening was good.

Overall, I am very dissatisfied with my vacation at the Renaissance Hotel - I don't know why it is in a category above and more expensive than the Marriott Courtyard Wien Messe at Marriott. Between the two hotels there are easily 3 stars. It is your own fault if you stay at the Renaissance Hotel Vienna.

Although I have complained several times and have been assured that they will come back to me again - for which they noted my name - this has not happened to this day. At the Marriott Courtyard Wien Messe, on the other hand, I was approached without asking for an evaluation. So far I have always been very satisfied with Marriott Hotels, I will avoid the Renaissance Hotels from the Marriott Group in the future.

If you are interested, I am happy to send you pictures of defects in the rooms.