Initially booked to celebrate a birthday and to sk...

Initially booked to celebrate a birthday and to ski and participate in the winter celebration activities planned (tree lighting, fireworks, etc). As the trip got closer, the weather did not look so good. So, Wednesday when I got home from work, I called at 4:10 (check in was Friday at 4), to see if I could reschedule to the following weekend. They would not let me and were extremely inflexible, saying it was because I was within the 48 hour rule.

The next day, they cancelled the winter celebration activities. Now this was definitely within the 48 hours and I could not cancel or reschedule without paying the full price ($400+ for our two night stay). This is not fair to us, who highly considered this event when booking.

So now, our birthday trip had POURING RAIN ALL DAY SATURDAY, and LIFTS CLOSED due to wind on SUNDAY. An actual waste of a weekend to do the one thing we came here to do since everything was closed or cancelled.

While here, we did enjoy the hot tub. It fits many people and is outside which adds a nice atmosphere. Not all the bars and restaurants were open this weekend but we did enjoy The Bag and Kettle for some drinks and dinner. Our room was average, but there were flies. Which was odd and a bit annoying. Some cups and silverware seemed dirty as well, but the room seemed clean and tidy otherwise.

Sugarloaf did help accommodate after getting in touch with the office. As we realize the weather is out of our control, we were mostly disappointed with the inflexibility to reschedule. Hopefully next time our visit will work out.