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It has been a week, but no one has followed up on my review. However, this is a quick update that we bought X3 from other BMW dealer as of now.

I hope that this review can be used for proper training for your customers to your sales associates.
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A couple years ago, I would have given a 5 star rating on a review of Schomps BMW and the sales person who sold us our first BMW.

WE WENT BACK TO SCHOMPS TO PURCHASE OUR NEXT CAR. We were looking for an X3 and we also tried to find the same sales person but we couldnt find him.

So the dealer introduced us J.

On the 1st day it didnt work out so well. He showed us several X3s but couldnt find the one we were interested in. On 2nd day, my husband found a car from their website and went to test drive the X3 but J said it was not ready yet. He expected it to be ready the next day and he would call us to test drive the X3.

I DO NOT KNOW THE INSIDE STORY AT THE DEALER, BUT next day at 7pm, J called my husband and told him that it got sold in the morning. We both waited for his call all day but he excuse was that there are 30 sales persons and didnt know until it got sold.

Wow.......

1. It is not acceptable that it was sold in the morning but he called us at 7pm (I cannot trust him. When i called him he heard around 2pm it was sold early afternoon)

2. It seems that he did not try his best for his client. We found the car and were willing to come as soon as possible to test drive it but it was sold to another person.

Yes, we were very disappointed at his customer service and felt ignored.