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UPDATE: I would like to thank David Willoughby for...

UPDATE: I would like to thank David Willoughby for reaching out to me. It is encouraging to know that Schomp BMW TRULY DOES CARE about its customers and is currently addressing our repair concerns.

Worse repair service I have ever experienced from what I thought was one of the most reputable dealerships in Colorado. Brought my 80 year old father's BMW in on 11/10/20 for some recall work. It had a MINOR oil leak which they claimed they fixed, but actually made worse. Picked up the BMW on 11/11/20. Noticed large drips of oil on 11/13/20 only 2 days after bringing it home. Texted my SA, Jake, to let him know it was leaking and I would keep an eye on it. Was contacted by Stephen, a different SA. The leak continued to get worse, brought the vehicle back on 11/27/20. Had not even driven it 10 miles when the low oil warning light went off, schomp is 22 miles away. Stopped and put a quart of oil in, drove the BMW the 12 miles with the low oil warning light still going off. When I picked up the BMW, about a week later. I was assured it was fixed and there were no more leaks. Took the BMW to park it for the winter, happened to stop by storage on 12/24/20 and notice a large pool of oil. Reparked it to see if it was leaking. It was leaking so bad I was able to capture video footage of the leak. Contacted Stephen, who was transferred to Mini and no longer at Schomp BMW. When I called Schomp, was given yet another SA. I left a voice message with David Willoughby, my understanding is he the service manager, how ever have never received a return phone call from him. I rescheduled to bring the BMW back on 1/7/2021, however decided that my confidence in their repairs is non existent and did end up canceling. I do NOT recommend having any repairs completed here. I remember when Schomp was a smaller dealership on Broadway and the service was Amazing, maybe they have grown so much that they are not able to provide quality repair service now. VERY DISAPPOINTED in the repair service they claimed they completed. Hope this review helps others who maybe considering any repair service at Schomp. They did do some things that I would consider to be exceptional customer service, however the horrible repair job that they claimed they completed on my 80 year old father's BMW, over shadows any of the good. Wish I had read the service reviews prior to taking my vehicle there. SO DISAPPOINTED.

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