From the start, my experience was a mess. I signed...

From the start, my experience was a mess. I signed up for a new install and the company placed the vents in the wrong place, despite what I directed, thus ruining my rug. My a/c unit wasn't hooked up properly through the water drain (they didn't hook up the water pump that I paid for) resulting in a water leak. When they sent a guy to put the pump in, he cut a hole in another water line unrelated to the furnace, and covered it up with a little bag and left. This ended up in my dishwasher to drain all over the basement. The worse part of the whole situation is that a filter was never installed and we have been breathing in God knows what for the last 6 months. I placed a call to correct this most recent problem but my complaints are not validated as no one knows what I'm even referring to. I'm still waiting for the employee who sold me the unit to return my call. This came after they promised to get back to me at the end of the day, which turned into the end of the next day, which turned into the employee is out of town and will call you Monday. How coincidental that this is not the first time I was promised a call back only to find out later that the employee was "out of town." Buyers beware, the price may be good, but you may he sacrificing service.