We were long time patrons of the Fox. We ended up ...

We were long time patrons of the Fox. We ended up becoming season ticket holders and the first few shows were great. Then a mistake by the staff left us unable to see a show we had a reservation/ticket for. Most of the staff were extremely apologetic, but the main woman I ended up speaking to who arranged all of our dates for the season (who actually made the error) was defensive and practically blamed me for the mistake. She offered a free show as the other show was no longer available. What she didn't offer was a genuine apology. She was unable to accept responsibility for her error. We never returned. Sorry, we will stick with DCPA and the Arvada Center at this point. We wanted to support local theatre, but you don't treat us like that and expect a returning patron.