There is a gentleman named Mark at this location w...

There is a gentleman named Mark at this location who is rude, condescending, and a liar. I had cable/internet/telephone and called customer service to cancel the cable portion. I'm told I don't need new equipment and everything will transfer over to a new package, I just need to return the cable box to this office. Internet and telephone are working at this point. I go to this office and get stuck with Mark who tries to sell me services I don't want or need. He's in my account, typing furiously and then tells me I need a new modem. I tell him that I dont, not according to customer service. His response? "I don't know what to tell you chief, you need a new modem." He then tells me there is a lease charge on it, I decline it yet again and leave. I get home 20 minutes later and my internet is MYSTERIOUSLY no longer working. My wife goes down to this location again today and is given a modem and a router and told if she opens the router, we have to pay for it. She plugs in the new modem and we still don't have internet. I call customer service again and speak to Christine who tells me to plug the old modem back in because there was no reason for us to be told or given a new modem because our existing modem was compatible and working. She fixes some settings that again, MYSTERIOUSLY got changed and what do you know, our internet is working again! Without a new modem or a new router. Mark is a scam artist and a liar.

UPDATE: my wife went to return the unnecessary equipment back to Mark who STILL tried to tell her we needed the equipment even after customer service fixed our internet with our old equipment.