Staying at the Carson Tower is great and cheap. Th...

Staying at the Carson Tower is great and cheap. The Spa Suite is beautiful. But their reservations/managers/staff in general are rude. I just got off the phone with a manager and she refuses to waive a fee that was just ridiculous. I brought around 50 plus people into that hotel for my wedding and everyone had issues with their staff and even things breaking in their rooms. It is embarrassing that I gave this place my wedding business and they are not even respectful it.

List of issues: Took us until 7pm to get checked into our room; we were told 3pm. Guest couldn't use gym due to their negligence and staff was rude about it. Keys, keys, keys were not working and we needed them to go up the elevator (Spa tour) - major headache. Guest in Spa Suite 5F had to listen to a mind numbing base noise from the exhaust valve/AC outside their room. Several of our guests had TVs and other appliances that wouldn't work in their Carson tour rooms.

I have stayed at the Golden Nugget with my family for March Madness every year for the past 8 years but I will definitely be changing venue next year based on how rude their workers are.

With that said, the wedding planner Silke is absolutely the best and I am glad that she is so organized and great at customer service. The rest of them can learn a thing or two from her.