Nolan Boyle

Review of Moscow Building Supply

The prices are high and the employees are consiste...

The prices are high and the employees are consistently rude. I feel very unwelcome every visit to Moscow Building Supply. I'm not talking about one negative experience, but consistently on several visits I was ignored by multiple employees and then when I finally get someone to help they are snappy and unhelpful. On today's visit several employees saw me looking around and turned and went the other way. When I finally went to the counter in the back of the store the two employees who were talking to each other ignored me for several minutes before asking if they could help me. I asked if they had foam insulation board. The employee rolled his eyes and said "yes" followed by silence until I asked where it was located. On the visit prior to this I had the same problem trying to find wood shims. The only employee I could find saw me coming and shot down an isle to avoid me. I shouted "excuse me" and he sighed and was rude the entire time. Before that visit I tried to return a bolt because I bought too many and they refused to return it because it had grease on it from handling it with dirty hands. The cashier got the manager who insulted me for even attempting to return it and said they won't take it back (why would any company risk losing a customer over a few cents?)

I've also noticed that they seem to only hire a certain type of cashier, which I think is gross and degrading.

It's well worth the drive to Lewiston to go to Home Depot. The prices are much better, they have a great return policy, they don't adhere to gender role oppression and they won't treat you like crap!