Our room was beautiful, but we entered the bathroo...

Our room was beautiful, but we entered the bathroom and the toilet was backed up. We called the front desk for maintenance, 1/2 hour later called again. To our horror when we answered the door my husband was handed a plunger and instructed to leave it in the hallway when we were finished. We were totally in shock and did not even know how to respond. We went on line and started to read some of the reviews and we are not the first couple this has happened too. Apparently this is the standard operating procedures for them.
Very disappointed and would never consider recommending this hotel.