I am very disappointed in the Catamaran resort. I ...

I am very disappointed in the Catamaran resort. I ve been a loyal customer for years, staying there on vacations and going to the spa and restaurant many times. I even booked my wedding ceremony there because it was such a special place for me. The people at the front desk were very rude on my wedding day and would not agree to let me check in an hour early to my room to get dressed for the wedding and get my dress on. We booked our reception there for this June and had to cancel it because of the COVID19 outbreak. We had to cancel back in March because many people from out of town were flying in and we couldn t ask them to do it. Catamaran forgot to invoice me for the payments and I had to ask them to send me the bill, then they sent it to the wrong email address (complete confidentiality breach) and refused to refund any of the funds we had paid toward the reception even though it would have to be canceled anyway per California social distancing and safety regulations. I am very disappointed in how rude the staff have been and their complete lack of empathy or customer care during this pandemic.

It s no longer the special place it once was to me, I will never be returning again (which is sad because we got married there). I hope they improve their customer service in the future but I will never recommend them again to any friends and family and will not forget how poorly we were treated surrounding our wedding, which should be the happiest memory of my life.