John Clentworth

Review of Mercure Hotel Auckland

Good communication prior to arrival. We were gree...

Good communication prior to arrival. We were greeted by pleasant, helpful staff at reception.

The refurbished reception area and new bar are a significant improvement, as are the new lifts.

The remodelled rooms are a great improvement over what they used to be and are very pleasant to stay in. The new communications technology and TV system in the room are excellent.

The level of friendliness and courtesy of the service in the 13th floor bar and at breakfast in the dinning room has markedly improved, resulting in a far more pleasant experience.

Because of its excellent location, we have stayed in this hotel on many occasions since long before it was owned by the AccorHotels Group, even though, up until now, we have regarded it as somewhat mediocre. Its refurbishment and upgrade to a Grand Mercure with its higher standards in every respect has greatly improved the experience of staying there, to the point that is now a real pleasure. Our congratulations to all the staff and management.

I have no reservations in recommending this hotel to anybody looking for a well located, mid-range hotel with great service and excellent rooms.