You leave work, you wait for the chimney sweep for...

You leave work, you wait for the chimney sweep for an hour, it doesn't show up. You go back to work, the chimney sweep calls. You make another appointment. The chimney finally arrives and says it needs to be installed, but you have to wait for 15 days! The courteous chimney sweeper Zlatko Riddle calls the boss, begs him if he can as soon as possible, but can't arrange the appointment, just like a surgeon: 11.IX. at 11.45. You leave work again, you wait again, again the chimney sweep does not appear. You call Chimney, they'll check and they'll call. They don't report anything. You call again, no one knows they should have arrived on the 11th. at 11.45. They will come to this address, type 27. IX. But in - quite another apartment! The main thing is that they send threatening letters to retirees, and when you call them, they have no time. Obviously they don't even have a pen to write down the agreed term of surgery. This is rare when you see a level of unprofessionalism.