I ordered 5 items on Dec.7 for Christmas presents....

I ordered 5 items on Dec.7 for Christmas presents. I quickly got an email confirmation of my order, and the status said shipping in 10 to 12 days. I am still waiting for my items to arrive. I have called 3 different times and have been told by customer service 3 different lies. And on last check my items are slated to arrive Jan 7. When I requested a refund all of a sudden. I was told that my items had shipped. When I checked online they had Not!! Please DO NOT EVER USE THIS COMPANY!! THEY ARE LIARS AND CON ARTIST. I WILL NEVER, EVER USE THEM AGAIN. AND IF I COULD GIVE THEM ZERO STARS I WOULD. AND THEY CHARGE AN EXTRA FEE FOR COVID FOR THEIR WORKERS.Which I dont mind but really lousy customer service.