Georgia S

Review of Penn Stater Hotel and Conferen...

Made a reservation for an accessible room with a r...

Made a reservation for an accessible room with a roll-in shower. Was very specific we needed a roll-in shower for our quadriplegic son. Called the afternoon before our arrival to verify a room with a roll-in shower was held for us. We arrived and the room was given to someone else; someone not confined to a wheelchair. This is inexcusable. The Penn Stater should do a better job making sure their hotel is accessible to those with physical disabilities.