Nearly zero COVID precautions being taken at this ...

Nearly zero COVID precautions being taken at this beautiful place.

Masks not enforced at all and most guests are not wearing them outside on the property. I saw zero staff disinfecting anything let alone high touch places like elevators, door handles, pool area etc. Not once. Nothing. No one. Aside from one of the restaurant s placing some of their outdoor seating six feet apart, there were no meaningful measures being taken at the eateries. Some were even seated inside and not with any meaningful distance between parties. The staff wore masks, but if the entire rest of the the hotel and its guests don t have to, what sort of protections are being provided to anyone really?

We ended up down here last minute to get our small son out of the air quality of Northern California wildfires. I called ahead to ask about the COVID-19 precautions posted on the website. We wanted to know what exact measures were being taken since we have been pretty conservative with the pandemic and this would by far be our most exposure. We were told that the hotel was taking all measures stipulated by the CDC and Governor s office, including requiring everyone to wear masks on the property, disinfecting repeatedly high touch areas throughout the day, physical distancing of anything in communal areas. Not so. Not even close.

The pool looks like they did not move a single thing and there is by no means six feet of distance between anyone. It was packed. (You need to walk through there to get to the parking lot.)

And again although the staff was masked and working really hard, no one disinfected any table or lounger or seat or rail or door handle once. They seemed understaffed and overwhelmed by the crowds. We kept checking for a lull in the crowd to take our son for a dip when we first got here, and when we found it, we didn t stay long once we realized that there was zero enforcement of any precautions. It is seriously as though there is no pandemic raging throughout this state and country at this hotel. La la land for sure. Very disappointing and frankly, irresponsible.

When I asked a couple of staff if there was actually a masks requirement in place they said that there was but that they didn t feel empowered to enforce the rule with guests.

That is management issue. If management was serious about health precautions for their staff and guests, the staff would feel more confident and compelled to enforce it. We have since retreated to our room and minimize any use of public spaces. The only reason we are giving a second star is because the staff is lovely and working so hard and want to do the best thing for their and everyone s health. And because the property is beautiful and under regular circumstances, would be an incredible place to stay. Just do not come here now if you care for your own, your family, or any of the hard working people employed here s health.