I don't even want to give this place a 1 star. In ...

I don't even want to give this place a 1 star. In one word: classless! Absolute disgrace to use this Historic hotel and employ the worst staff. Caroline and Alonso were the absolute worst. Unbelievable how they disregarded my complaint. After waiting 1 hour in a room that wasn't ours because ours wasn't ready...and then leaving our bags curbside the entire time on the CURB!! No apology. No phone call. I asked for my bags and had to dun down and get all 6 bags myself, a guest on the elevator had to help me... I will never stay here again. Even though I love the lobby area and the bar. I would NOT recommend this place!