Absolutely shocking!! Radiators not working, showe...

Absolutely shocking!! Radiators not working, shower freezing cold , unable to eat because the restaurant is booked out? Eat in the bar they said where there was live.music and couldn't even heat yourself think. Had two apartments no change of towels no renewing of toilet roll this place is a joke massively disappointed in the quality of service never again will we stay here. Spa doesn't even have a sauna or steam room you have to walk what seem like miles to get to it up.and down stairs etc. Management should take a good look at what they're doing or trying to achieve, very very poor!