Bottom line, it sucks dealing with CDI these days....

Bottom line, it sucks dealing with CDI these days. It is a sign of a company in disarray and decay. And I am very sad it has degenerated in to the company it is today. CDI used to be a good company, which provided good products coupled with excellent customer support. I used to buy ten$ of thousan$ every year. Over the years, they endured high staff turnover and a degradation of the quality of their service. They rarely return calls. Especially the most urgent ones. Bids are held in secret, which means the highest bidder does not necessarily win. They do not provide shipping cost info in advance on the bid document. They simply add it to the invoice in the end, which at times shock you. They short ship orders. Except one, or two individuals, the upper echelon prefers to ignore a problem by flustering and frustrating the customer than resolve it hands on.