I heard very good things about the shangri-la hote...

I heard very good things about the shangri-la hotel. I was looking forward to my stay. What can be better than a 5 star hotel with 5 star service? Nothing except this hotel is not 5stars in any way or foam. Maybe back in 1990 defiantly not in 2019!

I checked in at 10am. The receptionist put a $200 hold on my credit card. I picked up my room keys (my room was not ready at 10am) the receptionist put an additional $730 hold on credit card without telling me. My room was already paid for in advance.
I don t know why they feel like I would spend or break $1k in 2 nights unless this is a scam the hotel is running. Hoping people won t notice the second hold and pushing it through as a charge.

The receptionist cancel the $730 charge after I yelled and complain about the charges.

I ask for a non smoking room and my room smelled like a cigarette box. I couldn t air it out because the fan wasn t working. The mattress is hard as a rock. I woke up every morning with a stiff neck and backache. Food at the hotel was pricy and gross.

They have a metal detector in the lobby. I had to go through it every time I enter the hotel. It was a lot of fun getting scan and patted down. The X-ray machine has a conveyer belt with a very short shelf. There s no stopper. It just keeps running to the floor. My expensive bag kept getting thrown and drag onto to floor while I get padded down. The extra guards couldn t care less that my bag was spilling over or toss on the floor!

The hotel also looks old and run down.

Save your money and stay at another hotel. This hotel is not worth the $$$$$