Tim Mcgorty

Review of Altitude Trampoline Parks

Worst Customer Service Experience Ever by this com...

Worst Customer Service Experience Ever by this company's Attleboro, Ma location!! I was asked to leave and threatened by the manager that she would call the police in front of my children. This was all because my 11 and 3 year old did not have their brand jump socks on after 5 minutes being there. "Profits before Customers" As a Military veteran I have never been so disrespected by any individual or company in my life. when I asked for a refund, I was told that company's policy states no refunds, only bad attitudes. "They should rename the place." Due to my kids disappointment, I took them to Aero Trampoline Park in Woonsocket, RI for half of the price and less harassment.

To add to my husband's post below, " kicking children out without the correct jump socks on." I called Altitude after the whole incident. I wanted to talk to the next person higher up. The cashier who was very professional gave me Victor's name "the GM" and his number. Trying to resolve this matter appropriately, I soon learned that poor customer service is a corporate constant. VICTOR said things that was inappropriate, repeatly referenced violent scenarios and allegations which he did not witness because he was not there. This went on today again.Victor called me back after reviewing their security system. Today I APOLOGIZED for the bit of the attitude I gave him yesterday from taking his comments personally. After my apology, I was hoping he would do the same however, the inappropriate comments continued. He hung the phone up, then I called corporate office in Texas to report this matter. I am waiting on the follow up.