I've been ordering from this place for years and t...

I've been ordering from this place for years and the food has generally been good and some of the dishes are great.

Lately, the delivery guy started going to the wrong town (not his fault, the girl that answered the phone wrote it down wrong) and my food arriving very late and cold.

This happened again the other day but on top of that they also forgot to send the most expensive meal of the order, $15 worth! I called to complain and get replacement food sent or a refund and spoke to a guy who claimed to be the manager named William. I say claimed because he was very unprofessional.

While I'm trying to talk to him, he kept starting to yell at the driver. I kept telling him, I don't care what happened with the delivery I just want to know about my food or refund. He kept ignoring me and yelling at the driver with me still on the phone. I finally shouted into the phone and got his attention and he told me I would get a refund and I should never call there again.

My refund was never processed, I was charged the full amount. I have opened a dispute with my credit card company will take his advice and never call there again.

Nice job, William. You lost a regular customer of 10-15 years.