I used the firm 3 years ago for a bicycle accident...

I used the firm 3 years ago for a bicycle accident, they were great. A year and half I used them for car accident involved with a gov. vehicle. I have heard nothing from them and the case is about to expire. I would only use them for a simple case, nothing that will involve a detailed investigation. I support minority businesses and will only refer them if someone ask if I know of a minority firm.