Shark Outs

Review of Arcadia Energy

Terrible customer service. No one ever answers the...

Terrible customer service. No one ever answers the phone, no one returns messages left... it s unreal. I ve been trying to get ahold of someone for 28 days. Multiple messages left. None returned. And this is all to correct an error that THEY made, which almost caused power to be shut off at my location. I m giving them two stars simply for the green energy they say they provide. Otherwise it would be less than 1. Customer service is everything.

EDIT for response: I DID email customer care, billing, AND membership departments. I received NO response from any of them for days. I submitted help request through the website. No response. Called for three days straight until someone picked up the phone at your office. It took over four weeks to get this resolved.

You had made late payments to my utilities month after month, and my power was almost shut down because of this stupid yet avoidable error. I paid the bill myself, blocked Arcadia's access from my account, and when I FINALLY was able to speak to someone about these issues MORE THAN FOUR WEEKS LATER I was able to close out my account. Sorry guys, I don't care what planet you're saving with green energy. If it's going to cut power to my house month after month then I want no part of it. It's absurd.