We went during wintertime and it was extremely bus...

We went during wintertime and it was extremely busy. There are three indoor water parks but they are all miles away from one another...TONS of walking to get to each of them, crowded and a lot waiting in line for drinks, food and rides. They also don't allow carry ins which would be fine if their food and beverages were reasonably priced and/or higher in quality. I went to the information desk for my complimentary coupon book, supposed to be a quick thing. I waited 15 minutes while the ONE employee went through each component of the book with the folks in front of me. I kindly interrupted and asked if I could please just pick up my coupon book and not have to go through the whole presentation, he asked that I'd wait till he was done with the family. I left. Good grief!