Oliver Swan

Review of Hilton Hill Country Resort and...

Exceptionally disappointing experience during covi...

Exceptionally disappointing experience during covid. Everyone understands that the hotels amenities are closed due to the pandemic. Charging $10 for parking in an empty parking lot in a suburban location with plentiful of outdoor parking is an outrageous fee grab. Upon complaining, the hotel staff refused to reverse the charge and said it s been their policy for 9 years. Called the GM and left a message with no return call back. Keep up trying to nickel and dime your customers during this period and don t worry about your policy of the past 9 years- worry about your surviving the next 9 months. To potential guests- find another hotel that values your business.