Called ahead to check they catered for vegans and ...

Called ahead to check they catered for vegans and was told yes. I arrived and asked for vegan options in the bar and was told I should have given notice; when I said I booked vegan last week they said sorry, we weren't told and to make sure the restaurant knew for breakfast. At reception they pulled out my booking and said sorry yes you did tell us you were vegan. In the morning at breakfast they knew nothing about it and said can you make do with jam on your toast, then skipped out to the supermarket to pick up margarine and soya milk after I have an incredulous look. Reception also said if we wanted to use the sauna or gym to just pop by and pick up the key at any time, so when I popped by to pick up the key they said the gym shut two hours ago. Poor attitude all round and why couldn't the receptionist manage to pass a message to restaurant or bar re my booking? Room tired, a little tatty, but acceptable