Heatwave was involved from the start of us adding ...

Heatwave was involved from the start of us adding a 2 story addition to our house. They were very diligent initially in getting our ducts roughed in and installing a new furnace and hot water tank. As our project moved along, they became more challenged to remain on task, mostly it appeared due to staffing and assignment issues, as we implemented our zoning system, and adding fan duct work etc. Several issues kept creeping up with the furnace and water tank, but they did react quickly to get somebody over to service. It appeared that the issue was their install people kept getting deployed to become service people and vice versa as many times our installer had to leave in minutes after arriving due to a service emergency, which seemed inappropriate. Overall after 10 months of working with them they came through, but they periodically made it difficult for their people to deliver (and impossible to over deliver) and made it frustrating for us as the customer. I would recommend Heatwave but customer and vendor expectations need to be discussed and aligned from the start.