I had to cancel the reservation due a cancelled fl...

I had to cancel the reservation due a cancelled flight. Since I booked a non refundable room, I tried to manage with booking and the staff a suitable solution for both sides. Ross an employee told me I can keep the deposit until the end of the year. However I asked for a refund. The manager Jonathan can back to me via email, very firm and unflexibel - telling me there s no refund and even no deposit option anymore !!!! What? You just promised this as well as booking did. and now? I have a feeling Jonathan is not customer orientated, not realized it s COVID pandemic and everything is unsave for everyone but benefits from it by taking my money (270 ) for nothing!!!! Probably never travelled too. Thanks again!