Cherise S

Review of Sheraton Phoenix Downtown

This place was such a disappointment. It's very ae...

This place was such a disappointment. It's very aesthetically pleasing and seems business driven. However, we chose to stay here after a 24 hour car ride from Minnesota. Strictly because we wanted to dip in the pool and cool down. Relax and recharge. They shut down the pool two hours early and didnt even tell us when we checked in. There was no type of breakfast or coffee served. The staff seemed immediately irritated when presented with questions about local attractions. Additionally they wouldn't even mail out a postcard for me. The best way to describe this is an oyster without the pearl. Won't return or recommend.