Jeff Stone

Review of Washington health benefit exch...

Unfortunately I cannot give "zero" stars as this o...

Unfortunately I cannot give "zero" stars as this organization doesn't even deserve one. I have had an absolute nightmare in renewing coverage for my daughter. They took her off the existing coverage that I have with the family and put her on a state funded program. This was done without my consent and has caused a multitude of problems. The only way to reach this organization is through the "Washington Health Plan Finder" which is basically a call center with locations throughout the US, including Kansas and Florida which I have spoke with. The staff at these call centers are poorly trained, giving out incorrect information and directions constantly and confirming your coverage (both via the phone, mail and e-mail) that you end up not having.

The entire system is broken and nobody seems to care about fixing it. A good place to start, since this is an operational problem would be to fire and replace the CEO and COO. Of course the management cannot be given a chance to rectify problems as they hid behind their call centers and there is no way to contact upper management short of physically visiting their office in Olympia. I am sure that they have helped people that cannot afford health care but for those who can but get their health care dictated to by the State of Washington ( I could not continue coverage through my own small business due to state rules that are constantly changed) the system is a complete disaster.