They came to deliver a new bed took the old one ou...

They came to deliver a new bed took the old one out and stood it in the rain then realised they hadn't got a new bed onboard. It turns out they had delivered our bed to someone else by mistake. They then had to go and get it back. They then installed the bed complete with marked headboard and marked mattress. We had to phone customer services they service supervisor would not even speak to us when we spoke to Neal assistant manager he couldn't stop laughing at our situation but agreed to replace mattress and headboard. They are a complete sambles so beware.