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Review of Hobby Lobby Corporate Offices

On 7/20/19 at 3:43pm (time stamped on my receipt),...

On 7/20/19 at 3:43pm (time stamped on my receipt), I visited Hobby Lobby Rancho Cucamonga location to purchase a frame, two wooden magnets and a small notepad. I was waiting in line and when I walked up to the cash register and placed my items on the counter, the cashier (named JENNA) used her right had to reach her butt crack to scratch, and immediately after that, she used her left hand and scratched her vagina. I was completely taken back and blindsided by that behavior. She continued to ring up my items and then when I paid for them, she just pushed them towards me without giving me a bag, let alone using tissue paper to wrap my frame with it. I asked her if I could have a bag and if she could wrap my frame. She said yes and then used ONE SINGLE sheet of paper to half way wrap my frame because the frame was slightly bigger than the paper. Then she proceeded to just DROP my small items into the bag causing a loud noise that made me think that she could have broken my items.

I am not one to complain but after I left the store I decided to call and let the manager know about my experience. I called but unfortunately the manager was not in. However, I let the person that answered the phone know (JEANNETTE) about what just happened.

I love Hobby Lobby, they got wonderful items but the service I experienced today was unacceptable, unprofessional, and just plain rude and disgusting.

I have decided to escalate this to their corporate office and invite the administration to review the camera s videotape from today so they can verify my review.