John Chavez

Review of Envy Nightlife at Route 66 Res...

My family and I regularly have breakfast in the Ma...

My family and I regularly have breakfast in the Main Street restaurant. Our experience has always been highly positive, worthy of 5 stars. We had occasion recently to have breakfast there again but this time the food and service was well below our usual expectations. We were there during one of their busy Sunday breakfast periods. Two of our three orders were brought to us with really inferior bacon that was unevenly cooked. It was sent back to the kitchen then returned to us overcooked. One of our orders had the wrong type of potatoes. Bottom line, one of our party not only waited for poorly prepared bacon but also had to wait on correction of the potatoes. The waitress seemed unsympathetic and defensive when responding to our concerns. My wife asked to speak to a manager. A supervisor responded and was genuinely interested in making things right. Our primary intent was to provide feedback so that this lapse in service can ve imoroved on. We left the redtaurant disappointed in the experience.