Right from the beginning, Peak was a nightmare. Wh...

Right from the beginning, Peak was a nightmare. When we toured the apartment, we were told that the apartment would come with the AC units and the ceilings fans would be fixed. Move-in day arrives and neither of these things is true - no AC and no working fans. We were told we would pay the rent on the first day when we pick up the keys, so we arrive at the office and we are told very rudely we cannot get the keys until we finish paying rent. That makes complete sense. Except we explained to the rude man that we had tried to email about how to sign up for rent payment and never received any reply. I then have to pull out my credit card right then and there to log in while the employees ask me why I thought I would be able to move in without finishing the rent.

Well, we drive from the office to the apartment... and they gave us the WRONG keys! We're unable to get into the building, much less our apartment, and we call the office multiples times and no one picks up. So we have to drive back where they tell us that we're wrong and they did give us the right keys. We insist no and demand new keys. The manager then drives out the apartment and says, "see these are the right keys!" except he hands me a completely different set of keys! (First pair was silver and the new pair was gold.)

Well we finally enter the apartment and the ceiling fans don't work and there are no AC units as promised by Peak. I put in an immediate maintenance request for the fans - it took over a month for them to be fixed. I emailed and called daily after a week of no response. This was not the only time we received no response, it was only the first of many. Any time we had a maintenance request during the year I rented with Peak, it was an uphill battle. The company and managers simply do not care about you because they already have your money, so why should they bother providing any further service? (The word slumlord does start to come to mind...)

I also had renter's insurance from day one of my lease, but Peak apparently does not read their emails so they upcharged me for not having a policy. I corrected them and forwarded my policy to them (again) but they insisted that I needed to pay the fine since I didn't tell them in time, even though I had. They then tried to say I didn't pay the original fine in time, so now there is a late charge. They are conmen who want to nickel and dime you for their own incompetence.

Obviously 2020 has been a bad year for the world, but unlike many other property management companies in the city, Peak provided no rent help and didn't even send out an email about options for those who may be struggling. In fact, they sent out an email basically saying 'rent is still due tomorrow! Figure it out!'. Their tone was disgusting.

When I chose not to renew my lease, the Peak representatives came after me asking if I was comfortable with people coming into the apartment for tours. I said no since I work from home and we are in the middle of a pandemic. I found my new apartment (not with Peak) and had to depend on photos and virtual tours. That is life right now. Peak continued to harass me anyway and basically said too bad. Don't ask if people are comfortable if you are going to do whatever you want anyways.

I knew that I would not be renewing with Peak only a few weeks into my lease. They cannot even accomplish the bare minimum and they shift blame into the renters for their own gross incompetence. They take your money and basically tell you to take care of yourself because they will not provide the service you are paying for. I cannot emphasize enough that everyone should stay away from them. I will never rent with them again and I will continue to tell everyone I know to do the same.