Your coffee shop (Manage?) Nalinga made sure that ...

Your coffee shop (Manage?) Nalinga made sure that I get my sandwich on time, have a power outlet next to my table, even chased me down at the gift shop to tell me that my sandwich is getting cold. How can one man have so many qualities for a single retail customer?

I never met Nalinga before. But he will be the reason I will return to your hotel.