Marc Hawkey Review of The Castle Centre D'Estudis
The most depressing newly built leisure centre eve...
The most depressing newly built leisure centre ever! Staff are overly aggressive and miserable. Just literally had another argument with them, as I called on bank holiday Monday to check if the pool was open and was told yes, when I arrived 5 minutes later apparently it was closed as it was full up. They have this inept wrist band system that you get 1 hour in the pool, so if you arrived half way through a session you either have the choice to wait till the next session starts to get an hour or just pay full price and have the renaining minutes left of the current session. The pool is often busy as they have every swimming lessons and schools in there nearly all the time. The lockers are a disgrace, 3/4 of them don't have keys, been saying they are getting new ones for 6 months. The pool often has restricted access for older people and women only (neither session is heavily used) you'll often be caught in a que as the automated barriers dont work if you have membership and naturally there is always people complaining. You also have more chance of winning the lottery than using the sauna and steam room as they are always broken aswell. A real let down of a centre, that could have been so good, but I feel everyone active (the company running) are a very very poor company. My suggestion for southwark would be to use better leisure that run many other centres in London.
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