Dustin Phelps

Review of Uptech Computer

I'm a really easily pleased customer, but Uptech a...

I'm a really easily pleased customer, but Uptech acted dishonestly with me and I think that prospective customers have a right to know. I'm also filing a complaint with the Better Business Bureau.

I called about the issue I had with my computer and asked what the price would be for a couple of different possibilities (like replacing the hard drive, etc.) I then asked what the price would be if I ended up just wanting them to copy the files on my hard drive (in the case that the hard drive needs to be replaced and I'm not ready to spend that much money). The woman on the phone told me $79.99. Under that impression I went in and put myself on the line for the $30 diagnostic. However, when they called, they informed me that copying the files on the hard drive would actually cost $150.

I was unwilling to pay that much and felt that I shouldn't have to pay the diagnostic fee because I only put myself on the line for it because I thought that--worst case scenario--I'd only have to pay $80 for them to copy the files on my hard drive.

The person I spoke with--who appeared to be the manager or owner--told me that what the woman said was a miscommunication and I'd still need to pay for the diagnostic. I told him that in my experience, when a company makes a mistake they take responsibility for it--instead of making a customer pay for their mistake. He didn't care.

They refused to take responsibility for their mistake. To me that shows a lack of integrity and willingness to understand where a customer is coming from.

Two other companies (STS Repair and KC Computer Repair) performed the service for way less than half of the price that Uptech was asking--$65 at STS and $60 at KC Computer Repair. If I had been quoted the correct price at Uptech for their services, I never would have brought my PC in and I never would have paid that $30 diagnostic--for which I received nothing.