**Update** My salesman cane through. He got the se...

**Update** My salesman cane through. He got the service department to overnight the missing part to fix my vehicle. So the service department was forced to fix my vehicle and resolve my issues ASAP. All in all, as long as you have someone in sales to guide the service department along, the experience might be smoother.

Sales people are a joy to work with, but the service department is terrible.

I live about an hour away from Dewey and came to purchase a used Jeep Liberty for a decent price on a Thursday, everyone in sales was very friendly and courteous. Was told they need to do a safety inspection since they just got the vehicle in and should be able to pick it up tomorrow (Friday). Received a call Friday saying they need to fix a transfer case seal and a ball joint, but to go ahead and come in to sign paperwork. Went back in Friday to sign paperwork (again sales team was friendly) and was told the Jeep would be ready by Monday, but unfortunately they were not able to give me a rental over the weekend. No big deal, I had another vehicle.

This is where the issues begun. Monday, I called the service department around 1:30 to see if my vehicle was ready. The service department could not find a record of anything until I was able to get the manager on the phone. I was told the vehicle was "waiting to be worked on". Unfortunately my other vehicle needed to be dropped off at a different shop for repairs and my just purchased Jeep would have been my only form of transportation. So to call and hear that the repairs haven't even been started was a bit of a shocker.

I contacted my original sales rep, and he was able to get me a rental. I went and picked up the rental at 5PM. He mentioned that the Jeep would possibly be done by 8PM, so I stayed in Altoona until 8 to try and get my vehicle that night. Unfortunately, once 8 rolled around, found out my vehicle still wasn't done and was told should be done by tomorrow early.

The next day, Tuesday, I called around 11am to see if my vehicle was ready so I can come pick it up over lunch. Unfortunately, again, my vehicle wasn't ready and was informed the Tech stayed until midnight working on the vehicle. I was told it should be ready this evening. Called before heading there around 5PM, was told the vehicle wouldn't be ready until 7PM. Got to Dewey around 7 and picked up my vehicle (finally).

Drove home and found out the next day the transfer case shifter linkage was never reconnected (could not engage 4 wheel drive). Called the service department. Again, paperwork could not be found on my vehicle. After struggling to get answers, was told to bring the vehicle back at 5 to have the tech take a look and a manager would be there to talk to me. Drove back the next day (Thursday) hoping it was a quick fix. Once I arrived at 5:15 and dropped off my vehicle, I was informed that that their Techs don't work past 5, so I would have to leave the vehicle with them again. Unfortunately, the manager was no where to be seen as promised either.

Had to call for an update on my vehicle around 12:15 on Friday, said the vehicle won't be done until Tuesday next week. Lets add up the time the vehicle has been in the service dept: Last Saturday = 11 hrs, Sunday = 0 (closed), Monday = 17 hrs (if in fact they did stay until midnight), Tuesday = 12 hrs, Wednesday = 0 (I was able to drive it), Thursday = 0 (should have been at least 1 since they don't close until 6 PM), Friday = 11 hrs, Saturday = 11 hrs, Monday = 11 hrs, Tuesday = 11 hrs. So add them all up: 84 hours in the service department for a ball joint and a transfer case seal and linkage. I am at a loss for words... I am paying interest on a vehicle I don't even have in my possession yet....