On August 12, 2019 I walked into A&D Monument to b...

On August 12, 2019 I walked into A&D Monument to browse for a Headstone for my Grandmother. I talked to Mrs. Kidd in regards to purchasing a replacement Headstone for my Grandmother grave. She informed me that the Stone is not made on site at A&D Monument Shreveport. The headstone is made in Georgia but would only take 3 - 4 weeks to produce and then shipped to A&D Monument Shreveport. After selecting the items I wanted on the Headstone, I proceeded to purchased a granite Headstone with a colored picture and a vase. I called Ms. Kidd November 7, 2019 and was informed that the Headstone was in but A&D Monument still needed to do some sandblasting on the stone. Since it was raining on the day in Shreveport, I was informed by Mrs. Kidd that the stone wouldn't be ready until next week to install on my Grandmother's grave. It is now November 21, 2019 and I talked to Mrs. Kidd AGAIN this morning about the S-L-O-W turnaround with her company. I was lied to again that my Grandmother's Headstone is there at A&D Monument but the men are in the back sandblasting the stone. Mrs. Kidd said, "I will go out back to make sure the stone will be ready next week and will call you back". NO, I never did receive that call back from Mrs. Kidd. It's been over 3 months now and my Grandmother's granite Headstone with a colored picture and vase has NOT be installed on her grave. If you enjoy HORRIBLE and POOR customer service then this is the place for you.

UPDATE

The headstone was finally finished and placed on my Grandmother's grave December 5, 2019. The headstone was exactly as I ordered with the foot stone.
I just don't understand why Mrs. Kidd would purposely inform her customers of inaccurate information about when a headstone would be finished. If the job is going to be 4 -5 months then that is what you need to tell your customers. Not lie and say 3-4 weeks and have your customer constantly calling you trying to figure out where their stone is at. Customer Service Must Be Better.