Extremely disappointing. This is a mall hotel that...

Extremely disappointing. This is a mall hotel that doesnt deserve to be categorized as a five star. the Airconditioning doesnt work. The staff is EXTREMELY helpful and good HOWEVER they have no control on such issues. during covid the guests were seen roaming around without masks. Outside food isnt allowed and we were scared to go into the restaurant with people roaming around without masks everywhere. terrible experience