Update 2/18/2018: Was contacted by the manager of...

Update 2/18/2018: Was contacted by the manager of the Fast Tracks personally (Note: I didn't actually give my name or phone number, which required considerable effort for them to find.). He apologized for the confusion and personally offered to do anything with in his power to resolve the issue. While I may still not totally agree with appointment based express lube business model, they do seem to be focused on customer satisfaction.

2/9/2018: Went over to have my oil changed as I got several with the purchase of my car. Note this is my second visit. First time I sent no appointment and was in and out I'm s couple of hours. This visit didn't go as smoothly. When arriving at nine I waited in the car for almost ten minutes and no one approached my vehicle. So I decided walk in. After approaching the service desk I was abruptly told that appointments are required and that they wouldn't be able even check in my vehicle for at least two hours. After going back and forth a couple of times I ultimately decided to pay someone else to service my vehicle.

Express lube should be just that express. No appointments should be required and I'd rather pay some one else then jump thru hoops. This is not the way to incentize repeat customers.